Get in Touch Anytime

Please fill out the form below with your questions or comments. We value your feedback and aim to respond within 24 hours. Your satisfaction is our priority.

We offer free USPS shipping on all orders.  However, if you request FedEx or UPS shipping, we charge a shipping fee.

Our staff is always ready to offer consultation and product recommendations to our customers. Please call or text our office at 646-759-8449 to set up a time to speak with one of our staff members. 

Our trained staff will use the information you provide to recommend an appropriate skincare regimen and product selection specific to your skincare needs.  We will ask you to send several pictures to us, prior to the consultation so that we may assess your skincare needs.

Of course! If possible, speak with one of our skincare experts in regards to your specific skin care needs before purchasing.

We accept all credit cards, cash, or checks.  We do not accept Apple Pay, Zelle or Venmo. 

Absolutely! We would love to meet you and show you all of our wonderful products in person. Please feel free to visit us in our NYC or Rye locations.

We will do our best to alert you when a skincare product is out of stock.  We will also alert you via email or call when a requested product is back in stock!

If you wish to change anything in your order please call our office at 646-759-8449. Doing this as quickly as possible will give us a greater chance of updating the order before it’s sent. If, however, the order has already been shipped then we will not be able to cancel the order.  Please review the returns/refunds section of the FAQ for more help.

Please call our office at 646-759-8449 and we will provide the tracking number for you.  All of our orders are processed in a timely manner.

Definitely! Just give us a call at 646-759-8449 and we’ll take care of your gift order.

Yes - call us at 646-759-8449 to purchase a gift certificate. 

Yes, please specify which products you would like to send to each address in the instructions.

Yes, we do!

We currently offer international shipping to

• Australia
• Canada,
• Denmark,
• France,
• Germany,
• Italy
• Kuwait
• Poland
• Portugal
• Spain
• Sweden,
• Switzerland
• the United Kingdom,
• the United States.

If your country is not listed, feel free to contact our support team — we’re happy to help.

No refunds.  Used products cannot be accepted for return.  Unopened products may be exchanged within 7 days of purchase.  To complete your return, we require a receipt or proof of purchase.

We receive a variety of samples from our vendors. You may request to have samples added to your order in the notes box at checkout. We do not take requests for specific samples, however, if we have samples from brands that you have purchased, we can make sure to include those with your order.

Yes, we will provide you with instructions and product recommendations as part of your consultation.